Privacy Policy

Effective Date: October 1, 2024
Last Updated: October 19, 2024

At The Electric Plug, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing our website or engaging with our services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from customers and website visitors:

Personal Identifiable Information (PII): This includes your name, email address, phone number, address, and any other information you voluntarily provide through contact forms, service requests, or inquiries.
Payment Information: When you use our services, we may collect billing and payment details, but we do not store credit card information. All payments are processed through third-party services that comply with industry standards.
Automatically Collected Information: We may collect information about your visit to our website, including IP address, browser type, operating system, referring URLs, and pages visited. This data is collected through cookies and similar technologies to improve user experience.

2. How We Use Your Information

We use the information we collect in the following ways:

Service Provision: To provide you with requested services, respond to inquiries, schedule appointments, and process transactions.
Communication: To communicate with you about your service requests, updates, and offers, including sending reminders and responding to customer service inquiries.
Marketing: To inform you about new services, special offers, or promotions that may be of interest to you. You can opt out of marketing communications at any time.
Website Improvement: To analyze website traffic and improve user experience on our website, including using cookies for tracking and analytics.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

Service Providers: We may share information with trusted third-party service providers who assist us in delivering services, including payment processing, email communication, and marketing.
Legal Obligations: We may disclose your information if required to do so by law, or if we believe such action is necessary to comply with a legal obligation, protect our rights, or safeguard our users’ safety.
Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device to help us understand how you interact with our website and personalize your experience.

Types of Cookies We Use:
- Essential Cookies: Necessary for basic website functionality.
- Performance Cookies: Help us measure website traffic and improve performance.
- Marketing Cookies: Track user behavior to display relevant ads or promotions.

You can control or disable cookies through your browser settings, but doing so may affect the functionality of our website.

5. Data Security

We take reasonable measures to protect the personal information we collect and ensure it is stored securely. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Encryption: Sensitive data, such as payment information, is transmitted securely using encryption protocols.
Restricted Access: Access to personal data is limited to authorized personnel who need the information to perform their job functions.

6. Your Data Rights

You have the right to access, update, or delete your personal information. If you would like to make changes to your data or request its deletion, please contact us at the email address below. We will process your request in compliance with applicable data protection laws.

Opt-Out: You may unsubscribe from marketing emails by following the unsubscribe link included in the communications.
Request Information: You may request a copy of the personal information we hold about you.

7. Third-Party Links

Our website may contain links to third-party websites, such as payment processors or social media platforms. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a child, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the revised effective date. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us at:

The Electric Plug
Phone: (602) 490-9537
Email: theelectricplug@gmail.com